• About Rhonda
  • Contact
  • Payment
Book Rhonda Today!
  • Help Me Rhonda!
  • Upcoming Webinars
  • Workshops
  • Keynotes
  • Books & Resources
  • Home
  • Subscribe

Finding the Gray Area in 2012 – Realistic Goal Setting

By Rhonda Scharf · Comments (0)
Thursday, January 19th, 2012

When I’m talking about “finding the gray area” for realistic goal setting, I’m not referring to hair—although I have to admit, I’m due for a colour. But honestly, when we set goals, we tend to think in terms of black and white.

We want to be thin, we want to look better, we want to have more money. So in response to these perfectionist targets, we set goals to help us become the complete opposite of who we are now. Achieving anything less than these unrealistic milestones means we’re a complete failure.

 

New YeaWorth itr’s resolutions have always been something I’ve found humour in, rather than taken seriously. Now 2012 is here and I know that many people have already abandoned their goals. Stop. Let’s start over and put our goal setting on-the-right-track!

At this point in the year, the gyms are already seeing fewer of those New Year’s resolution exercisers, and the vegetable aisle isn’t as busy at the grocery store, either.

Some of us have already fallen flat, right out of the gate, thinking that we have a good eleven months before we have to worry about goal setting again.

Others may have fought the good fight, but are mentally drained from trying to achieve those difficult goals they set for themselves. Though this cycle of setting goals and failing at them may seem amusing when viewed in a comical light, the truth is that some of these areas of our lives actually do need improvement, for our physical, mental or financial health.

So let’s write some realistic goals for 2012.

Before you even begin thinking about changing any area of your life, take that pen and paper and make three columns labeled black, white and gray.

Now you’re ready to get started. Let’s take a popular one, “losing weight.” In the black column you are going to put “overweight.” In the white column you are going to put “healthy weight.” Now we’re going to set goals that are actually based in reality, smack dab in the gray column.

Maybe your first goal will be to walk during each break at work. When that step is achieved, your next one might be to stop eating after 8 p.m. Next in line, packing healthy foods for lunch… and so on.

Or, let’s say you want to find a new job in 2012. The realistic goals in the gray area might begin with updating your resume.

If your goal is to deal more effectively with your difficult work colleague, you might want to “Like” my Facebook page, Dealing With Difficult People.

No matter what you want to change, you can see that taking small, manageable steps rather than huge, unrealistic ones, is more likely to end in success.

It’s too overwhelming to pressure ourselves into going from fat to thin, poor to rich, unsatisfied to satisfied. All of that important gray matter in the middle is what is lacking, and why so many of us fail to meet our goals.

So, set realistic goals for 2012 and make your first goal a promise to work on that gray area. In my case, I do mean my hair!

Comments (0)
Categories : Ask Rhonda, Goal Setting, Office Solutions, Tips
Tags : Attitude, goal setting, Solutions, Tips

Have You Lost Your Manners?

By Rhonda Scharf · Comments (0)
Tuesday, December 20th, 2011

I’ve heard it said that successful people do what the unsuccessful are unwilling to do. I didn’t realize until recently how simple, and how incredibly true, that is.

Have you lost your manners?Please and thank-you are simple words, and yet it seems that most people don’t use them. Basic etiquette is missing in society in both our personal lives as well as our professional  ones.

How hard is it to reply to an invitation, send a thank-you card for a gift or do a simple follow-up? I think that it’s not only incredibly easy, but it’s basic manners.

Many people are unaware of how rude their lackadaisical attitude appears.

Do you have a sign at your office that says, “Your mother doesn’t work here, clean up after yourself”? Why do we even need signs that say that? What makes you think that leaving your used coffee mug on the counter is okay? If you leave the coffee pot empty or the photocopier without paper, you’re displaying poor manners and you need to start being aware of the impact your actions have on others.

I recently attended a baby shower and actually received a thank-you card afterwards. I was thrilled because it was the first thank-you card that I had received in years.

I posted a comment about it on Facebook and several people said they think the practice of sending thank-you cards is passé. It was something that used to happen, but doesn’t happen anymore. If that’s the case, then it’s easy to stand out as special, just by sending thank-you cards.

Successful people make a habit of doing what unsuccessful people are unwilling to do. Are you willing to send a simple thank-you card? I am, I do, and I certainly remember and appreciate it when people do it for me.

I had a birthday party for Warren’s 50th recently. Since it was a milestone birthday, we thought we’d have a milestone party, too, and we invited a ton of people. Fewer than 20 showed up. While that in itself was disappointing, what was far more disappointing was that people didn’t even respond to the invitation to let me know if they were coming or not.

Is it that hard to fire off an email, especially when all they had to do was reply to the one they received from me? We had a great time with the small group of real friends that showed up, and I don’t regret not having a lot of people. I do regret that I didn’t know how to prepare for the party, though.

Warren’s company has a very active social committee. They host a lot of really fun events, which are free for staff members, with a nominal fee for spouses. The organizing committee spends a lot of time and energy, and the company spends a lot of money, to ensure the social committee provides quality events for the staff.

Recently they reserved a local ranch for a night of fajitas, and Texas Hold ’Em poker. The initial response to the event was good so the committee guaranteed the restaurant that 60 people would attend. Fewer than 30 showed up. Can you imagine how disappointed the organizing committee felt? If I were the company owner, I would be hesitant to pay for future events if people weren’t even going to show up.

At the doctor’s office recently a older woman with a walker was entering the building. I was surprised at how many people walked by her without holding the door open. They weren’t trying to be rude, but they were so caught up in their cell phones, their iPods, or their own lives that they didn’t see what was around them. (Yes, I did hold the door open for her.)

Our friends have been having a summer barbeque at their house every year for more than 10 years. They provide all the food, all the drinks, everything. More than 50 people attend each year. Yet, throughout the year fewer than 10 people ever reciprocate and invite our friends back to their house.

This year they decided to not have the party. Several people called to find out when the party was and when they were told there was no party this year, they expressed disappointment, but they didn’t issue an invitation to get together. I realize they don’t have the party for that reason, but doesn’t that make sense to you? Not only do we invite them back for a dinner at our house, but I also show up at the party with flowers, wine, and I send a thank-you note after the event. Someone invites you to his or her house year after year and you attend, but you can never find time to invite him or her back to your house? Rude.

I don’t think that people intend to be rude; they are just unaware of how their actions (or lack thereof) affect other people.

I offer my business to companies that make me feel important, special and appreciated.

How hard is it to send follow-up emails to people who make our day special? When a company has an employee who makes you feel important and special, do you let that organization know? We are good at complaining, but are we good at complimenting?

After your next job interview, send a thank-you card. The next gift you receive, send a thank-you card. Buy someone a coffee. When you get good service, go out of your way to acknowledge that employee. Tell the manager, fill in a comment card, and make a point of saying a special thank-you.

If all it takes are basic manners to get ahead in life, I am well equipped to do that. I am aware of the impact that I have on others around me. I appreciate what I have, and how others add benefit to my life, and I say thank-you to them for doing so.

Thank-you for being one of my loyal readers. Thank-you for recommending my speaking and training to your company or association. Thank-you for recommending my newsletter to others. Thank-you for being my friend, virtually or in person.

Thank-you for being the kind of professional who knows the basic etiquette skills in life. You know how I know this? You made it all the way to the end of this article. Those who didn’t disagreed with me in the first couple of paragraphs and didn’t finish the article.

Comments (0)
Categories : Ask Rhonda, Help Me Rhonda
Tags : Attitude

Are You A Me-Me-Me Conversationalist?

By Rhonda Scharf · Comments (0)
Thursday, November 17th, 2011

When I was 38 and single, I tried speed dating. It seemed perfect for my direct personality, and my desire not to waste time on long, painful dates with men I didn’t want to spend time with.

Talk too much?

Talk too much?

With speed dating, in the space of one hour you meet 10 different men, for about five minutes each.

What I found was that in a five-minute conversation, each of the 10 men that I “dated” was only capable of talking about himself.

The men had no idea how to have a conversation, really. They didn’t seem interested in me; they seemed only interested in telling me about themselves.

Now in their defense, I bet they were nervous, and also new to dating.

I began watching other people in conversations, and I am amazed at how often people don’t know how to have a conversation. And nerves had nothing to do with it. It’s just a skill that many people don’t possess.

Time moved on, and I married Warren (we met online, not at a speed-dating event); and as married couples are wont to do, we argue occasionally.

Recently I was out of town on business for a week, which meant that our conversations were over the telephone.

By Thursday, I had gotten quite angry with Warren because of his “me-me-me” conversation style.

Here is how our conversations would go (more or less)

-       greeting, pleasantries, starting off nicely

-       then I would ask him about his day at work

-       he would tell me

-       I would ask him about what he did in the evening (did he play hockey, go for a run, meet with his mom, etc.?)

-       more general questions about what he did, how he slept, etc.

Then the conversation was over.

I would then jump in and tell him all about my day, about my presentation, my travel, my hotel stay… because I got the sense that if I didn’t volunteer the information, he wasn’t going to ask for it.

By Thursday I was angry that he never asked me any of those questions himself. He appeared content to tell me about him, but didn’t ask about me. Of course, Warren was unaware that I was getting worked up about this.

On Thursday after we had gone through the standard questions, the conversation stopped, and I didn’t fill the empty space. When it seemed like we were finished talking, Warren said that he guessed he should let me go.

I said, “Don’t you want to know about my day?” Then of course (in typical Rhonda fashion), I proceeded to explain my frustration at our conversations all week, and how I felt that he really wasn’t interested in me, he was only interested in telling me about him.

You can imagine the rest of the conversation.

He did apologize and he acknowledged what he’d done. Since that conversation, he hasn’t made that mistake again.

Many times the “me-me-me” conversationalist is completely unaware that he’s not asking questions back.

I bet none of the men I speed-dated knew why we didn’t connect, and why I wasn’t interested in meeting any of them again.

The difference between a conversation and an interview is intent. Do you intend to have a back-and-forth discussion, or are you just answering questions? If it’s a conversation, it implies that you are interested in what the other person has to say. If you aren’t asking prompting questions, you’re giving the impression that you aren’t interested. When the conversation is all about you, and not at all about the other person, you have become a “me-me-me” conversationalist.

Warren was interested in my day; he just didn’t realize that we hadn’t talked about it.

A conversation is like a tennis game between opponents who are equal. The ball goes back and forth smoothly and evenly across the net. Each has a turn and then gives the ball back to the other player.

A conversation is not like a golf game. Golf is mostly a lone sport. Eighty per cent of the time you worry about your ball and about hitting it as far as you can.

Make sure your conversations aren’t all about you. Make sure you turn the conversational table back to your partner once in awhile. Finally, make sure you really listen to what they have to say.

So, how is your day going today?

Comments (0)
Categories : Ask Rhonda, Help Me Rhonda, Management
Tags : Attitude, boss problems, Communication, Tips

Would You Hire You?

By Rhonda Scharf · Comments (0)
Wednesday, October 19th, 2011

Are you worth the salary you’re earning?  Do you really give it your all, or are you just showing up for work?

I was in Houston last week and had a waiter who impressed me to no end – I wanted to offer him a job.  His work ethic was impressive, genuine and, I’m sure, rewarding (I certainly tipped him well).  I call his work ethic that of the “Eager Beaver.”

Eager Beaver

She loves her job (or she’ll look for a new one).  She wakes up every morning eager to make a difference.  She’ll work overtime, bring work home, and she genuinely cares about earning the money she is paid.  She believes in giving more rather than receiving more  Her attitude is positive and contagious.  Loyal and motivated, she takes the initiative, and is generally quite successful professionally.

Is this you?  If you’re wondering, ‘Why do more if you aren’t being paid for it?’ perhaps you’re more of a “Literal Larry.”

Literal Larry

He has his job description memorized.  His thinking is very black-and-white and he doesn’t feel the need to give anything more than is asked of him.  His favourite expression is, “It’s not in my job description.”  He arrives at the workplace at 9 a.m.  If he arrives early he will read the newspaper or surf the ’Net until his exact starting time.  If he isn’t being paid extra; he isn’t going to do anything extra.  He’s usually quite cynical about “the company.” While he performs the tasks required of him, he will typically not offer more than what is expected (unless he’s compensated for it).

If you’ve ever had a job you didn’t like, you probably were a Literal Larry.  It is hard to be motivated when you’re not happy.

On the way home from Houston, I was in the Chicago airport, when I ran into a “Bear Minimum.”  She watched the other waitresses run around, the customers wait unnecessarily, and pandemonium strike as the restaurant began overfilling, while she read her magazine for 45 minutes.  It was her break.

Bear Minimum

She gets paid for showing up.  She has trained everyone in the office to avoid delegating to her; she complains about everything, and is generally avoided by her co-workers.  Bear Minimum is not stupid; she knows her rights, and has her union steward on speed dial.  A master at intimidation and avoidance, she is often referred to as “invisible.”  She manages to do nothing, yet surprisingly she is never disciplined, or fired.  She has long tenure, and no motivation.

Here’s an interesting exercise. Take a look at the number-line below.  Where are you on this professional continuum?

Eager Beaver                                          Literal Larry                             Bear Minimum

10           9           8           7           6           5           4           3           2           1

Are you comfortable with where you fit on this line?  If you are to the right of seven, ask yourself why.  If you are below seven, you are probably unhappy professionally and need to consider why you continue to work where you are. I’m not trying to get you to quit your job today, but be honest with yourself: Would you hire you?

If a potential employee told you, in complete honesty, that she was only a five or six, would you even consider hiring her? Would you spend your hard-earned money paying someone to do the bear minimum, who was not at all motivated to do a great job?

I would have hired my waiter in Houston.  I would have fired the waitress in Chicago for lacking a sense of teamwork.  And if I were less than a seven on the scale, I would look for a new job.

Have a good work ethic.  Hire others who have a good work ethic. And refuse to accept anything less.

Comments (0)
Categories : Ask Rhonda, Communication, Help Me Rhonda, Management, Office Solutions
Tags : Attitude, Manage, Solutions, Tips

Perfection Is Far From Perfect

By Rhonda Scharf · Comments (0)
Thursday, September 22nd, 2011

I was sitting in the airport today when a tall, striking blonde woman, about my age walked by.

She had long blond hair (extensions), beautiful long lashes (false), perfectly manicured nails (acrylic), tight facial features (botox), full puffy lips (collagen), overtly perky breasts (implants), and a fabulous size-four body (a personal trainer, I’m guessing).

Her parts, individually, were perfect. She was actually unattractive, quite fake looking and this provided me with an incredible insight about our quest for perfection.

Because when I first saw her, I thought, “I’d like to look like that!” But I don’t, really. Because if I changed my features to make them “perfect,” I wouldn’t look like me.

The illusion of perfection is far from perfect.

The same thing is true about life in general. I think it is easy to be miserable because we are far from perfect. It’s easy to see all the things we don’t like about our life and think that if we fixed them, everything would be perfect.

We think that if we had a perfect body life would be grand! We don’t realize the time and effort it takes to maintain that perfect body. As much as this woman’s pieces were great, it must take a lot of time to maintain them (liposuction is not permanent!).

Would your friends be your friends regardless of your size? Would you be comfortable with a perfect body? I know that sounds like a ridiculous question, but if you don’t see yourself in that body, you won’t be comfortable. Remember the TV show The Swan? Ever watch The Biggest Loser? You have to be comfortable in your own skin, or you can unknowingly sabotage yourself.

We think that if we had a bigger house we would be happier at home. But a bigger home takes more time to maintain. Perhaps you’re thinking that a housekeeper would be part of the bigger house, right? If you had the grand house, would your friends be comfortable inviting you to their house? That sounds crazy, but it is true.

When Warren and I were first married, we bought a huge house. I mean big. We were combining two homes, two families and two incomes. Bought the big house I thought I always wanted. I loved it, but I was surprised at how uncomfortable that made some of my friends.  I actually had people (I thought were my friends, and loved me for who I was) say that they wouldn’t invite me to their house because they were embarrassed.  If I was there, they apologized for it not being clean enough, because they didn’t have a housekeeper like I did. Now, that’s crazy from my perspective, but they felt intimidated.

We’ve since moved from that house, live in a nice suburban neighbourhood, and spend significantly less time maintaining our house (and we love that!).

What about your car? Your mini-van isn’t sexy enough for you? It is super convenient for kids, sports and going to Costco. Imagine if you had a little bitty two-seater sports car. There isn’t anywhere to put your purse! I am a car girl for sure (and Warren is a car guy), and while the sexy car is fun it certainly doesn’t make you happier. It provides pleasure, not happiness.

Your job? You think you would like a job with lots of travel? Where someone in a hotel makes your bed, cooks your breakfast and delivers your coffee? Well, this morning it was 4 a.m. when I saw that woman in the airport. Sure travel sounds glamorous, but anyone who travels knows that it isn’t. You spend time away from your family, you work ridiculously long hours, and when you get home there is a lot of catching up to do.

Maybe you want to have a better paying job, a fancier title. Well, there’s a reason that job pays more. It carries strings the very same way that keeping a size-four body does for the woman in the airport.

I’m not saying we can’t try harder. I’m not saying to stop trying to achieve a better life for you. I am saying that we can’t lose our real selves in our quest for the “perfect” life. It’s okay to want things, but we need to enjoy the life we have, the real life we have, too.

Dreams are fabulous and I’m never going to stop dreaming. I want a nice house, a better body, a bigger paycheque and a sexy car. However, I can be content with wherever I am and whatever I have in my life, too.

Those material things don’t make me happy—they give me pleasure. But pleasure also comes in a hot cup of tea, a chair on the beach and time snuggled up with my husband.

Sometimes the illusion of perfection is just that. An illusion.

Comments (0)
Categories : Ask Rhonda, Help Me Rhonda, Tips
Tags : Attitude, dreams, feelings, goals, perfection, stress
Next Page »

Upcoming Events

  • March 8, 2012 2:00 pm - March 8, 2012 3:00 pm
    Lively Listening
View All Events

Testimonials

Rhonda, truly, I’m not blowing smoke up your skirt here – I truly feel your course is one of the most significantly beneficial courses

Michelle Hawgood

Read More

Categories

  • Ask Rhonda (14)
  • Communication (3)
  • Events (12)
  • Goal Setting (1)
  • Help Me Rhonda (14)
  • Management (7)
  • Office Solutions (10)
  • Tips (14)