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Are You A Me-Me-Me Conversationalist?

By Rhonda Scharf · Comments (0)
Thursday, November 17th, 2011

When I was 38 and single, I tried speed dating. It seemed perfect for my direct personality, and my desire not to waste time on long, painful dates with men I didn’t want to spend time with.

Talk too much?

Talk too much?

With speed dating, in the space of one hour you meet 10 different men, for about five minutes each.

What I found was that in a five-minute conversation, each of the 10 men that I “dated” was only capable of talking about himself.

The men had no idea how to have a conversation, really. They didn’t seem interested in me; they seemed only interested in telling me about themselves.

Now in their defense, I bet they were nervous, and also new to dating.

I began watching other people in conversations, and I am amazed at how often people don’t know how to have a conversation. And nerves had nothing to do with it. It’s just a skill that many people don’t possess.

Time moved on, and I married Warren (we met online, not at a speed-dating event); and as married couples are wont to do, we argue occasionally.

Recently I was out of town on business for a week, which meant that our conversations were over the telephone.

By Thursday, I had gotten quite angry with Warren because of his “me-me-me” conversation style.

Here is how our conversations would go (more or less)

-       greeting, pleasantries, starting off nicely

-       then I would ask him about his day at work

-       he would tell me

-       I would ask him about what he did in the evening (did he play hockey, go for a run, meet with his mom, etc.?)

-       more general questions about what he did, how he slept, etc.

Then the conversation was over.

I would then jump in and tell him all about my day, about my presentation, my travel, my hotel stay… because I got the sense that if I didn’t volunteer the information, he wasn’t going to ask for it.

By Thursday I was angry that he never asked me any of those questions himself. He appeared content to tell me about him, but didn’t ask about me. Of course, Warren was unaware that I was getting worked up about this.

On Thursday after we had gone through the standard questions, the conversation stopped, and I didn’t fill the empty space. When it seemed like we were finished talking, Warren said that he guessed he should let me go.

I said, “Don’t you want to know about my day?” Then of course (in typical Rhonda fashion), I proceeded to explain my frustration at our conversations all week, and how I felt that he really wasn’t interested in me, he was only interested in telling me about him.

You can imagine the rest of the conversation.

He did apologize and he acknowledged what he’d done. Since that conversation, he hasn’t made that mistake again.

Many times the “me-me-me” conversationalist is completely unaware that he’s not asking questions back.

I bet none of the men I speed-dated knew why we didn’t connect, and why I wasn’t interested in meeting any of them again.

The difference between a conversation and an interview is intent. Do you intend to have a back-and-forth discussion, or are you just answering questions? If it’s a conversation, it implies that you are interested in what the other person has to say. If you aren’t asking prompting questions, you’re giving the impression that you aren’t interested. When the conversation is all about you, and not at all about the other person, you have become a “me-me-me” conversationalist.

Warren was interested in my day; he just didn’t realize that we hadn’t talked about it.

A conversation is like a tennis game between opponents who are equal. The ball goes back and forth smoothly and evenly across the net. Each has a turn and then gives the ball back to the other player.

A conversation is not like a golf game. Golf is mostly a lone sport. Eighty per cent of the time you worry about your ball and about hitting it as far as you can.

Make sure your conversations aren’t all about you. Make sure you turn the conversational table back to your partner once in awhile. Finally, make sure you really listen to what they have to say.

So, how is your day going today?

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Categories : Ask Rhonda, Help Me Rhonda, Management
Tags : Attitude, boss problems, Communication, Tips

Would You Hire You?

By Rhonda Scharf · Comments (0)
Wednesday, October 19th, 2011

Are you worth the salary you’re earning?  Do you really give it your all, or are you just showing up for work?

I was in Houston last week and had a waiter who impressed me to no end – I wanted to offer him a job.  His work ethic was impressive, genuine and, I’m sure, rewarding (I certainly tipped him well).  I call his work ethic that of the “Eager Beaver.”

Eager Beaver

She loves her job (or she’ll look for a new one).  She wakes up every morning eager to make a difference.  She’ll work overtime, bring work home, and she genuinely cares about earning the money she is paid.  She believes in giving more rather than receiving more  Her attitude is positive and contagious.  Loyal and motivated, she takes the initiative, and is generally quite successful professionally.

Is this you?  If you’re wondering, ‘Why do more if you aren’t being paid for it?’ perhaps you’re more of a “Literal Larry.”

Literal Larry

He has his job description memorized.  His thinking is very black-and-white and he doesn’t feel the need to give anything more than is asked of him.  His favourite expression is, “It’s not in my job description.”  He arrives at the workplace at 9 a.m.  If he arrives early he will read the newspaper or surf the ’Net until his exact starting time.  If he isn’t being paid extra; he isn’t going to do anything extra.  He’s usually quite cynical about “the company.” While he performs the tasks required of him, he will typically not offer more than what is expected (unless he’s compensated for it).

If you’ve ever had a job you didn’t like, you probably were a Literal Larry.  It is hard to be motivated when you’re not happy.

On the way home from Houston, I was in the Chicago airport, when I ran into a “Bear Minimum.”  She watched the other waitresses run around, the customers wait unnecessarily, and pandemonium strike as the restaurant began overfilling, while she read her magazine for 45 minutes.  It was her break.

Bear Minimum

She gets paid for showing up.  She has trained everyone in the office to avoid delegating to her; she complains about everything, and is generally avoided by her co-workers.  Bear Minimum is not stupid; she knows her rights, and has her union steward on speed dial.  A master at intimidation and avoidance, she is often referred to as “invisible.”  She manages to do nothing, yet surprisingly she is never disciplined, or fired.  She has long tenure, and no motivation.

Here’s an interesting exercise. Take a look at the number-line below.  Where are you on this professional continuum?

Eager Beaver                                          Literal Larry                             Bear Minimum

10           9           8           7           6           5           4           3           2           1

Are you comfortable with where you fit on this line?  If you are to the right of seven, ask yourself why.  If you are below seven, you are probably unhappy professionally and need to consider why you continue to work where you are. I’m not trying to get you to quit your job today, but be honest with yourself: Would you hire you?

If a potential employee told you, in complete honesty, that she was only a five or six, would you even consider hiring her? Would you spend your hard-earned money paying someone to do the bear minimum, who was not at all motivated to do a great job?

I would have hired my waiter in Houston.  I would have fired the waitress in Chicago for lacking a sense of teamwork.  And if I were less than a seven on the scale, I would look for a new job.

Have a good work ethic.  Hire others who have a good work ethic. And refuse to accept anything less.

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Categories : Ask Rhonda, Communication, Help Me Rhonda, Management, Office Solutions
Tags : Attitude, Manage, Solutions, Tips

Perfection Is Far From Perfect

By Rhonda Scharf · Comments (0)
Thursday, September 22nd, 2011

I was sitting in the airport today when a tall, striking blonde woman, about my age walked by.

She had long blond hair (extensions), beautiful long lashes (false), perfectly manicured nails (acrylic), tight facial features (botox), full puffy lips (collagen), overtly perky breasts (implants), and a fabulous size-four body (a personal trainer, I’m guessing).

Her parts, individually, were perfect. She was actually unattractive, quite fake looking and this provided me with an incredible insight about our quest for perfection.

Because when I first saw her, I thought, “I’d like to look like that!” But I don’t, really. Because if I changed my features to make them “perfect,” I wouldn’t look like me.

The illusion of perfection is far from perfect.

The same thing is true about life in general. I think it is easy to be miserable because we are far from perfect. It’s easy to see all the things we don’t like about our life and think that if we fixed them, everything would be perfect.

We think that if we had a perfect body life would be grand! We don’t realize the time and effort it takes to maintain that perfect body. As much as this woman’s pieces were great, it must take a lot of time to maintain them (liposuction is not permanent!).

Would your friends be your friends regardless of your size? Would you be comfortable with a perfect body? I know that sounds like a ridiculous question, but if you don’t see yourself in that body, you won’t be comfortable. Remember the TV show The Swan? Ever watch The Biggest Loser? You have to be comfortable in your own skin, or you can unknowingly sabotage yourself.

We think that if we had a bigger house we would be happier at home. But a bigger home takes more time to maintain. Perhaps you’re thinking that a housekeeper would be part of the bigger house, right? If you had the grand house, would your friends be comfortable inviting you to their house? That sounds crazy, but it is true.

When Warren and I were first married, we bought a huge house. I mean big. We were combining two homes, two families and two incomes. Bought the big house I thought I always wanted. I loved it, but I was surprised at how uncomfortable that made some of my friends.  I actually had people (I thought were my friends, and loved me for who I was) say that they wouldn’t invite me to their house because they were embarrassed.  If I was there, they apologized for it not being clean enough, because they didn’t have a housekeeper like I did. Now, that’s crazy from my perspective, but they felt intimidated.

We’ve since moved from that house, live in a nice suburban neighbourhood, and spend significantly less time maintaining our house (and we love that!).

What about your car? Your mini-van isn’t sexy enough for you? It is super convenient for kids, sports and going to Costco. Imagine if you had a little bitty two-seater sports car. There isn’t anywhere to put your purse! I am a car girl for sure (and Warren is a car guy), and while the sexy car is fun it certainly doesn’t make you happier. It provides pleasure, not happiness.

Your job? You think you would like a job with lots of travel? Where someone in a hotel makes your bed, cooks your breakfast and delivers your coffee? Well, this morning it was 4 a.m. when I saw that woman in the airport. Sure travel sounds glamorous, but anyone who travels knows that it isn’t. You spend time away from your family, you work ridiculously long hours, and when you get home there is a lot of catching up to do.

Maybe you want to have a better paying job, a fancier title. Well, there’s a reason that job pays more. It carries strings the very same way that keeping a size-four body does for the woman in the airport.

I’m not saying we can’t try harder. I’m not saying to stop trying to achieve a better life for you. I am saying that we can’t lose our real selves in our quest for the “perfect” life. It’s okay to want things, but we need to enjoy the life we have, the real life we have, too.

Dreams are fabulous and I’m never going to stop dreaming. I want a nice house, a better body, a bigger paycheque and a sexy car. However, I can be content with wherever I am and whatever I have in my life, too.

Those material things don’t make me happy—they give me pleasure. But pleasure also comes in a hot cup of tea, a chair on the beach and time snuggled up with my husband.

Sometimes the illusion of perfection is just that. An illusion.

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Categories : Ask Rhonda, Help Me Rhonda, Tips
Tags : Attitude, dreams, feelings, goals, perfection, stress

You Might Be A Princess If…

By Rhonda Scharf · Comments (0)
Thursday, August 25th, 2011

Does it sometimes feel like you work with royalty? Are some people in your office self-proclaimed princes and princesses?

You might be a princess if...

You know that person, the one who has rules that apply only to her. The one who doesn’t have to do all the things at work that you have to do, and seems clueless that she’s the only one who doesn’t do them? She’s better than the rest (she thinks), and has an interesting perspective on what it means to work as a team.

Working with people who “just don’t get it” can be incredibly frustrating.

Krysia recently had a client call to pay for a webinar she had attended. She wanted to pay by VISA. Krysia was naturally willing to help her, but let her know that we have a very simple payment process on our website which would be faster and easier than doing it over the phone. The response she received was, “I don’t do that. That’s not my job. That is why I called you.”

Ouch.

Naturally Krysia helped her out, but she felt insulted and degraded. What did she mean, she “doesn’t do that?” Did she think she was better than Krysia? What made her more special than anyone else?

You may be the one who is always making the new pot of coffee, un-jamming the photocopier, replacing supplies, helping out in emergencies, always available (even when on vacation) and generally giving 100 per cent back to your organization and team. But there is always one princess who doesn’t do any of that, doesn’t feel even remotely guilty but seems to get the same rewards as you, even though you are constantly giving of yourself when she is not.

Princesses are great at justifying their own behaviour. They say things like:

-       I didn’t take the last cup of coffee, so why should I be the one to make another one?

-       Whoever jammed the photocopier should fix it. I’ll come back later when it’s fixed.

-       If the office calls me at home I just don’t answer it. I’m not paid to do work from home.

-       That’s not in my job description.

-       They don’t need my help—I’d just be in the way.

-       Too bad the rest of you have to stay and work on project X but I’m going home because I’ve got things to do there.

-       It’s okay if I come to work a little late because I work hard all the time.

-       It’s okay if I leave early today because the boss isn’t here.

Now, don’t get me wrong, I don’t think we should all be martyrs and give give give all the time either. I don’t think you should be working involuntary overtime if you aren’t being compensated for it. I think there’s a happy medium.

But I do think we all need to give a little extra sometimes (especially to our teammates). We have to give before we should expect to get. If you can admit that you’ve said four of the above statements in the last month, you might be a princess.

Sometimes we’re sending the message that we’re a princess and don’t even know it. Do you want people to think that you don’t work as hard as others? Do want to be known as a slacker, or a bare-minimum employee? I certainly don’t.

Here is a checklist to see if you are annoying others are work with your prince or princess behaviour:

-       Do you smile and say good morning to others? Even if you aren’t a morning person (you are just justifying your behaviour), it is still considered polite to acknowledge others. Do you know the name of the concierge or security guard in your building? Do you say hi to the receptionist when you pass? The danger of not doing this is the perception that you think you’re better than they are. This feels condescending and disrespectful.

-       Are you a team player? If someone needs help, do you offer to help them or wait to be asked? Do you even know what others are doing on your team, or are you too busy with your own stuff? Are you justifying your behaviour by saying it is a full-time job already and that you don’t have time to help others? Sometimes help can be made in the form of verbal encouragement, or even just offering to help out. You could offer to get someone a coffee if you’re on your way to get one.  I don’t even drink coffee, but I’ll gladly make a pot of coffee if someone else is drinking it. If you live in your own little bubble, you might be a princess.

-       Have you ever walked away from a task in the office because “it wasn’t in your job description?” Have you left the coffee pot empty, the dishwasher full, the toilet paper roll un-replaced, the counter covered in water? If you noticed that the photocopier needed to be fixed but kept on going because it wasn’t your job, you are in danger of being a princess. You’re right, it’s not “in your job description,” but if you noticed it, why can’t you do something about it? You may justify your behaviour by saying you don’t get paid to do that or you don’t have time but you are really saying “it is beneath me to do that.”

-       Are you socially involved with your workmates? I don’t mean having them over for dinner on Saturday night, but are you socially there? Do you ask (and listen) to how their weekend was, or look at the new photos of the grandkids or new puppy? Or are you someone who works there, but is not involved on a personal level?

-       If you’re in the office lunchroom, is it okay if someone joins you for lunch? Do you ever join others? Don’t use the excuse that you are introverted and shy. Introverted and shy people are still socially involved—they’re just afraid to be the instigator at times. If you are dismissive of your co-workers, not remotely interested in them as people, and socially an island unto yourself, you might be a princess.

-       Do you consider your job beneath you? Do you think of it as your stepping-stone to bigger and better things and as soon as possible will remove it from your resume? That sends the message that you think you’re better than others and they should be embarrassed for doing their job. Maybe they’re proud of their job, consider their income to be adequate and don’t have the same lofty aspirations as you do. Considering a job beneath you is insulting to anyone who actually does that job. That makes you a princess.

It’s easy to see how sometimes we may send the wrong message. It’s easy to act like a princess and not be aware of it.

You may be the nicest person in the world, but it doesn’t mean I will want to work with you if you have a princess attitude.

Un-royally yours,

Rhonda

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Categories : Communication, Help Me Rhonda

Feeling the Fear

By Rhonda Scharf
Thursday, July 21st, 2011

I went to see the movie Horrible Bosses this week. I laughed a lot, and was grateful that I’ve never had any bosses in my life quite as bad as the ones in the movie.

I do hear a lot of horror stories, though. I certainly know that some people are not so lucky to be working with a great boss or in a great job. I certainly have compassion for people who feel trapped by their situation into staying in a job that takes advantage of them.

In one scene in the movie, the character played by Jason Bateman confronts his boss (played by Kevin Spacey). The boss has told Bateman’s character that if he tries to leave the company he will never be hired anywhere again. The boss will ruin Jason’s reputation with lies.

When movies are funny, it’s because the scenarios have a hint of truth to them. There are bosses who threaten, and that’s not funny at all. Bateman felt completely trapped into a job he hated.

Have you ever felt trapped in a job? Ever felt that if you tried to leave you would be creating a worse situation for yourself?

Fear can immobilize us. It can keep us from reaching for the brass ring, for applying for other jobs and from trying new things.

I’ve heard that an acrostic for FEAR is False Evidence Appearing Real.

Sometimes that’s true. If we are speaking in public, we might be afraid of the audience laughing at us. That isn’t likely to happen (unless you are telling jokes). You might be afraid of forgetting what you are going to say. That could happen. So sometimes the evidence proves that the fear is completely unfounded and sometimes it proves that the fear is plausible.

We need to be able to tell the difference.

Jason Bateman’s character had a real fear about the boss ruining his reputation. That could happen to some people. It’s not likely, but it is possible.

What do you do when you realize that what you’re afraid of could happen?

1)   Keep breathing. Breathing is important when we’re starting to panic, because a lack of oxygen causes us to react instead of respond. We need to keep the oxygen flow going. Calmly repeat to yourself “Breathe in, breathe out. Breathe in, breathe out.” Don’t make any decisions until you are fully oxygenated.

2)   Follow your fears to their extremes. What’s the worse that can happen? What is the best that can happen? What is likely to happen? That can help you put what you’re afraid of into perspective. When we’re calmly looking at a situation, we become aware that the worst-case scenario isn’t likely to happen, so it becomes easier to make the right choice.

3)   Is the worst-case scenario something you could live with? For public speaking, I could live with the audience laughing at me, or me forgetting my lines. For applying for a new job, could I live with the fact that I didn’t get a job I wanted? Yes. I may be afraid of those things, but I could live with them if they happened.

4)   Is the worst-case scenario even possible? Could I die from bungee jumping? Yes. Will it kill me to apply for a job that I don’t ultimately get? No. With my job, would it be possible for someone to completely ruin my reputation in such a way that I would never work again? No. (That’s not a challenge, by the way.)

5)   Journal the situation. Writing things down on a piece of paper allows you to look at the situation in black and white. When it’s written down, the fears become clearer and easier to deal with. Detaching yourself from the emotions allows you to make a more logical decision. You won’t always have time to journal, but if it’s an important issue, it’s worth making the time.

I’m not saying “feel the fear and do it anyway.” I don’t believe in that. But fear exists for a reason. Sometimes we need to listen to it, and sometimes we need to conquer it.

Categories : Ask Rhonda, Help Me Rhonda, Management, Office Solutions, Tips
Tags : boss, boss problems, fear, negative
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