How to Have Those Difficult Conversations
Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell the boss their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable.
Yet, our roles demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way.
This session with Rhonda will show you how. You’ll be given an easy, and fun, framework to keep you professional and focused so you know exactly How to Have Those Difficult Conversations.
Here’s What You’ll Learn:
- 10 tips for handling difficult conversations so you are prepared and confident you are focused and clear
Handling your emotions (and the emotions of the other person) Danger zones to keep your eyes on (don’t fall into these common traps) A step-by-step model to follow to make it easy every time!
Learn to deliver those difficult conversations in a professional, respectful, and
successful manner.
Your Presenter: Rhonda Scharf
Insightful … humorous … entertaining … even contagious … words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different.
She’s a funny girl, with funny stories and a fun way to look at life as well as live life. She comes from a small town outside of a small town and her small-town quirky look on life is going to make you question why you do what you do. You are guaranteed to learn a thing or two on your journey from her unique perspective.
Rhonda has been a professional speaker for over 30 years, has spoken in dozens of countries, has earned her Certified Speaking Professional, is a member of the Speaking Hall of Fame, is a Global Speaking Fellow, and been awarded the Spirit of CAPS which is The Canadian Association of Professional Speakers’ highest honor. She is the only speaker in the entire world with all four accreditations. She has written eight books.
Price of the workshop includes:
- Interactive delivery – ask questions anytime, join in our polls, quizzes, and games in real-time
- Recording of session (available for 60 days)
- 30 days free email one-on-one coaching
- Your interactive workbook will be sent to you in advance of the workshop
“This workshop/webinar is in compliance with certification guidelines for PACE, CAP, and CCAP. Please ensure you ask Rhonda for your certification upon completion.”
