On The Right Track
Training Catalog
Looking for the RIGHT professional development training, webinar or keynote to WOW your team?
You’re in the right place! On The Right Track is an unparalleled expert in professional development training. Our vast training catalog sets the standard across the industry.
Get ready to take your professional development to the next level with Rhonda’s courses, webinars, workshops, full-day events, and keynotes. Discover the perfect training solution for you or your organization, with courses tailored to your unique requirements.
Pricing varies depending on factors such as presentation type, audience size, duration, location and more. Get in touch today for a detailed proposal with course descriptions and pricing information.
Ready to start your journey towards excellence? Simply contact us to begin a conversation with Rhonda today.
Webinars & Workshops
Adapting to the Changing Landscape
Administrative Professional Training HR Professional Training Work Efficiency Training
The future will require very different skills. Find out what these skills are and how to develop and master them. Discover what you need to do to become invaluable at your workplace. Don’t assume that what got you here will get you there.
Advanced Minute Taking
Administrative Professional Training
Do you ever second-guess yourself when taking minutes? Do you wonder if you really are completing your minutes in the proper/legal way? How much is too much information and how much isn’t enough when documenting decisions, discussions, and voting?
Beat the Bully
HR Professional Training Work Efficiency Training
Do you work with a bully? The definition of bullying is activity that is unfair, humiliating, malicious, vindictive and intended to harm the victim. It is persistent and prolonged. In today’s high-tech world, bullying isn’t limited strictly to face-to-face interactions; this behavior has taken to computer networks, where it shows its face in nasty emails (after all, email gives you more time to choose your words and be unemotional – and it gives you a paper trail). No matter how it happens, though, bullying can be hurtful, and it also can damage professional reputations.
Business Writing Tune Up
Administrative Professional Training HR Professional Training Work Efficiency Training
Let’s face it – times change. Fashion changes, music changes, and language changes. If language changes, so must our writing styles. Just because it was “right” when you were a kid doesn’t mean that same writing or grammar rule is still right. Grammar and business writing is evolving as well, and if we are professionals, we must evolve with it.
Building Healthy Partnerships at Work
Administrative Professional TrainingHR Professional Training
This energetic, fun and fast-paced program will show you how to achieve respect and be a partner working with the team! It will explore how to refine and expand critical skills that get the work done on time, and keep the office running at peak efficiency. Focus is on strategy as well as tactics.
Creating Professional Influence
Administrative Professional Training HR Professional Training Work Efficiency Training
You know your job requires you to influence people all the time. You need to gain support, get things done, and work well with others. Being an excellent influencer makes your job and your reputation easier. But manipulation will destroy your reputation and your career. Learn how to create professional influence that works without manipulation!
Customer Service
Work Efficiency Training
Good customer service is the foundation of a sustainable business. It helps increase customer acquisition, reduce attrition, and keeps employees happy too! According to Tony Hsieh, CEO of Zappos; Customer service should not be a department; it should be the entire organization! Ensure your organization thinks like that today!
Dealing with Difficult People
Work Efficiency Training
Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique workshop will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!
Delivering Difficult Performance Evaluations
HR Professional Training
Employee performance reviews are important for everyone, but when things are not going well, they are uncomfortable and difficult. Our intentions are good when it comes time to deliver honest, and sometimes not favourable, performance reviews. Unfortunately we sometimes execute them poorly. In this session with Rhonda, you will learn how to deliver difficult performance reviews. You’ll be given an easy to apply framework to keep you professional and focused so you know exactly how to deliver difficult performance reviews.
Dealing with Office Gossip
HR Professional Training Work Efficiency Training
Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique workshop will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!
Effective Virtual Meetings
Work Efficiency Training
We are living in a world where we need to connect, communicate, and be effective virtually. Do you know how to run a meeting virtually and be effective? Virtual meetings are NOT the same as in-person meetings at all. To effectively engage your team and lead them to high performance, both team leaders and members need to equip themselves with the right stills and tools.
Effective Email Communication - Becoming an Email Ninja
Administrative Professional Training Work Efficiency Training
There is a way to use email effectively. Not only will we discuss email etiquette, effective communication strategies, we will discuss ways to prioritize your email as well. By the end of this workshop, you’re going to feel like an Email Ninja! No longer will you be wasting precious time in your inbox.
Emotional Intelligence for the Team/Admin
Administrative Professional Training Work Efficiency Training
This workshop will dive into the steps required to teach your team how to interact with each other (and your clients). Together, they will learn about the domains and competencies and clearly identify what is required to improve any identified weaknesses. We explain what EI is and how and why it is crucial to the team’s success.
Future of Admin
Administrative Professional Training
Every day the role of an administrative professional changes. Change is happening faster than ever, and we can expect that our working lives will transition in ways we could have never imagined. Constant change is the new normal. What does that mean for you? Will the administrative profession have a future? Don’t assume that what got you here will get you there.
Having Difficult Conversations
HR Professional Training Work Efficiency Training
Having difficult conversations isn’t fun for anyone. We need to be effective and build trust and respect, without damaging relationships along the way. This session with Rhonda will show you how. You’ll be given an easy, and fun, framework to keep you professional and focused so you know exactly How to Have Those Difficult Conversations.
How to Communicate with Anyone
Administrative Professional Training HR Professional Training Work Efficiency Training
Effective communication allows you to use all the other skills you have to the fullest. Your success in motivating, delegating, organizing, solving problems and obtaining information depends heavily on your ability to communicate with others. During out interactive workshop you’ll learn how to influence and inform through the use of real-life examples, group discussions, role plays and interactive hands-on exercises.
Introduction to Minute Taking
Administrative Professional Training
Have you ever avoided applying for a job because it indicated you needed minute taking skills?
Do you avoid eye contact at a meeting when they are looking for a minute taker? Maybe even come to the meeting deliberately late so that you won’t be chosen? Does the thought of taking minutes scare you to death? Worry that you don’t have shorthand and can’t write fast enough?
You are not alone. Come to this workshop and learn how to take minutes!
Do you avoid eye contact at a meeting when they are looking for a minute taker? Maybe even come to the meeting deliberately late so that you won’t be chosen? Does the thought of taking minutes scare you to death? Worry that you don’t have shorthand and can’t write fast enough?
You are not alone. Come to this workshop and learn how to take minutes!
Interview Skills for the Interviewer
HR Professional Training
Running an effective job interview is essential to getting the right candidate. To be a good interviewer, you also have to be prepared, ask the right questions, listen, and evaluate the candidate. Hiring someone “like you” isn’t necessarily going to get you the right candidate. Learn how to run interviews to ensure you don’t make costly mistakes.
KPIs for Today's Admin
Administrative Professional Training
We know that Key Performance Indicators (KPIs) are critical for everyone, but today’s Executive Assistant needs to understand how they work for their job function in addition to the function of the Executive entire organization. This workshop will bring your skill level up to where you not only understand KPIs but are actively involved in all aspects of creating, monitoring, and evaluating them.
Leadership for Admins
Administrative Professional Training
As an admin, you need to “get things done” while working with (and for) others. The days of “because I’m the boss” are long gone (even if you are the boss). This workshop will share insights into how to lead, get things done, engage others and shape outcomes without formal authority.
Leadership Skills
Work Efficiency Training
This workshop is a powerful learning tool for people who seek to become true leaders; the catalysts that promote positive change. Understand how to get people working as a team, to set goals, organize, align and act together, to show positive results.
Listening Skills
Work Efficiency Training
Have you ever been told that you’re not a good listener? I’m sure we all have, and the reality is, sometimes we’re not. Listening isn’t the same as hearing. Listening is more than the sounds; Active listening is not a natural skill for most people. Learn to apply easy steps to become a better listener.
Make the Leap to Remarkable
Administrative Professional Training
I get it, you’re good at what you do – but are you remarkable? Do you really stand out as “one of the best”? And if you’ve been doing your job for a while now, how do you know if you are that good anymore? Are you relying on your own self-taught skills to make you remarkable? Think about how much has changed in the last five years alone! Your role isn’t what it used to be is it? It probably isn’t what it was when you started – and it certainly won’t look like this in 10 years either. Are you keeping up? Are you aware of the changing dynamics to do your job in this day and age?
Making the Most of Every Minute: Time Management Mastery
Administrative Professional Training HR Professional Training Work Efficiency Training
Your effectiveness isn’t just about you do during the day. It is about asking the right question, prioritizing the right activity in that time, and managing the interruptions placed us by others. We need to work smarter, not harder!
This workshop will introduce you to practical techniques in helping you achieve better results through better time and workload management. You will learn how to organize your time more effectively and be introduced to tools and perspectives to better manage your workload. We deal with the reality of a busy workspace, changing priorities and multiple deadlines, and don’t rely on the theory of time management!
Managing Confrontations
HR Professional Training Work Efficiency Training
Control, confidence and composure in the most highly charged situations! Learning to resolve conflict in the workplace can be done easily and quickly. No more shutting down completely, crying, avoiding, or lashing out in anger. Learn professional confrontation resolution skills that will equip you with the skills you need to respond confidently when faced with conflict situations.
Managing Interruptions
Work Efficiency Training
It’s pretty much impossible to get through a day with no interruptions, but managing them is the key to your improved productivity and sanity! In order to get work done, we need to manage our interruptions. But how? Come to this workshop to find out what you need to do to manage those interruptions so that you can get work done!
Negotiation Skills for Admins
Administrative Professional Training
Regardless of your title or role, you need to learn to negotiate. You need to learn how, and you need to learn to be confident when you are negotiating. And you can! Once you learn the easy-to-follow steps, you will raise your game and your profile when negotiating with others, with resources, with calendars, and expectations!
Preventing Procrastination
Work Efficiency Training
Do you find yourself doing small tasks and avoiding the larger more complex ones? Do you justify why tomorrow is a better day? Do you even admit to being a procrastinator? Our workshop will be an investment for you. An investment in your productivity. We are going to give you strategies and skills that you can put to use immediately!
Project Management
Work Efficiency Training
Are you curious as to what else is out there for you? Want to do more, earn more, and achieve more? Project Management just might be in your future. Actually, it might be in your present, you just aren’t aware of it yet! Learn the terms (so you can feel informed), identify the steps (so you can participate), and open your eyes to a whole new world.
Project Management 201 3
Take Rhonda’s nine-step methodology and learn how to apply the steps back at your job. Learn what to do and what not to do. Get takeaways that you can implement immediately back at work.
Project Management 201 3
Take Rhonda’s nine-step methodology and learn how to apply the steps back at your job. Learn what to do and what not to do. Get takeaways that you can implement immediately back at work.
Results Without Authority: Holding People Accountable When You're Not in Charge
Administrative Professional Training HR Professional Training Work Efficiency Training
In a world where you get results through teams and teamwork, holding people accountable is the key to real success. Yet accountability is seen as punishment by many people instead of a responsibility to do what they agreed to do. Without accountability we have chaos and frustration. We know that people need to be held accountable in today’s workplace; but when we don’t have authority, we struggle with what we can do and what we should do. This workshop will share exactly what you need to do and say to hold others accountable in a positive and professional manner.
Strategic Influence and Visibility
Administrative Professional Training HR Professional Training Work Efficiency Training
Life beyond today is not the same as it was before. The rules have changed. Being invisible or behind the scenes is not in your best interest. Others can’t value what they don’t see. We need to step up and step forward into our own future. By taking control of how others see you and what you offer you can step into the role you were meant to have. You can control your destiny; but only if you know how. Rhonda will share the secrets to strategically changing your visibility and strategically influencing your executives and coworkers.
Strategies for the Overwhelmed
Administrative Professional Training HR Professional Training Work Efficiency Training
Learn effective strategies that will free your mind and get more done! This workshop will show you how to develop and use effective planning and organization skills to reduce overwhelm and achieve goals. You’ll learn effective strategies and time saving tips that will decrease your feelings of feeling overwhelmed.
Stress & Anxiety in Times of Crises
Administrative Professional Training HR Professional Training Work Efficiency Training
Stress, anxiety, and fear can take an emotional toll at any point, but add in crises, and you have a potentially dangerous and explosive situation. While stress is totally normal and happens to everyone, anxiety can manifest as a response to stress. Learning to cope with stress and anxiety is a learned skill. Learn how to manage healthily so that you, the people you care about, and your workplace will be stronger.
Stress & Time Management in Unprecedented Times
Administrative Professional Training HR Professional Training Work Efficiency Training
This workshop will introduce you to practical techniques in helping you achieve better results through better time and stress management. You will learn how to organize your time more effectively and be introduced to tools and perspectives to better manage your life and the stress that comes with it. We deal with the reality of a busy workspace, changing priorities and multiple deadlines, and don’t rely on the theory of time management!
Survive & Thrive as a New Supervisor
HR Professional Training Work Efficiency Training
Becoming a supervisor might be a goal and a highlight in your career, but you know that comes with challenges. According to CareerBuilder.com almost 60% of managers aren’t given any skills to help them manage. Being unprepared is not what you need. You need skills to help you manage those difficult times, difficult situations, and difficult people. You need to know how to coach, how to motivate, and how to do your own job on top of everything else. This workshop shows you how.
The Roadmap for Admins
Administrative Professional Training
What used to be chaos has become commonplace. As assistants and administrative professionals, we have learned to “roll with the punches,” and learn more and faster than we ever assumed was possible. But we did it! And our new norm is, well, uncertain. We do know that our skills have grown, our strengths have changed, and our versatility is more important than ever. We also know that if we don’t keep up, we will be left behind; we need to be equipped for a rapidly changing workforce. Come to this workshop filled with the info you need to see the future the map to navigate the path.
Time & Workload Management
Administrative Professional Training HR Professional Training Work Efficiency Training
We all fall into habits and routines that we are convinced work; until we start looking them and question exactly why we are doing something that way when it doesn’t always make sense. Your effectiveness isn’t just about you do during the day. It is about asking the right question, prioritizing the right activity in that time, and managing the interruptions placed us by others. We need to work smarter, not harder!
Working with Virtual Teams
Work Efficiency Training
Working remotely isn’t the same thing as being at work. The way we communicate, interact, and get work done is fundamentally different. Taking away the day-to-day interaction results in a disengaged team. Learn how to lead your team in times of crises so everyone is onboard and engaged. Don’t let your team suffer isolation!
Working with Difficult People for Admins
Administrative Professional Training
As an administrative professional – do you work with difficult people all day long? Do you feel abused by customers, management, and maybe even your boss? Does it sometimes feel like you have to accept their bad behavior just so you can keep your job?nWithout official authority it is easy to feel like you must deal with unreasonable behavior, accept the abuse, and turn the other cheek. It doesn’t have to be this way! You can learn to work with difficult people without feeling like you’ve been trampled on.
Full Day Events
A customizable full-day event can be created from any of our webinars/workshops. Here are some of our most popular full day events:
Becoming a Business Partner
Administrative Professional Training HR Professional Training Work Efficiency Training
The way we work has changed. The way we communicate, make decisions, support the function of the business, and work well together while we do it has all been impacted. Our responsibilities are different, our reporting structure is different, and we need to change with it.
We need to be strategic business partners. What is a strategic business partner? What does it look like? What qualities, skills, and competencies are required to make this new way of working work?
We need to be strategic business partners. What is a strategic business partner? What does it look like? What qualities, skills, and competencies are required to make this new way of working work?
Building Healthy Partnerships
Administrative Professional Training HR Professional Training Work Efficiency Training
This energetic, fun and fast-paced program will show you how to achieve respect be a partner working with the team! It will explore how to refine and expand critical skills that get the work done on time, and keep the office running at peak efficiency. Focus on strategy as well as tactics.
Caring for Customers
Administrative Professional Training HR Professional Training
Good customer service is the foundation of a sustainable business. It helps increase customer acquisition, reduce attrition, and keeps employees happy too! According to Tony Hsieh, CEO of Zappos; Customer service should not be a department; it should be the entire organization! Ensure your organization thinks like that today!
Conflict Resolution Without Authority
Administrative Professional Training HR Professional Training Work Efficiency Training
Control, Confidence & Composure in the most highly charged situations!
Learning to resolve conflict in the workplace can be done easily and quickly! No more shutting down completely, crying, avoiding, or lashing out in anger. Learn professional confrontation resolution skills that will equip you with the skills you need to respond confidently when faced with conflict situations.
Dealing with Difficult People
Administrative Professional Training HR Professional Training Work Efficiency Training
Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique workshop will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!
Having Difficult Conversations
Administrative Professional Training HR Professional Training Work Efficiency Training
Having difficult conversations isn’t fun for anyone. We need to be effective and build trust and respect, without damaging relationships along the way. This session with Rhonda will show you how. You’ll be given an easy, and fun, framework to keep you professional and focused so you know exactly How to Have Those Difficult Conversations.
From Admin to Strategic Partner
Administrative Professional Training
Working as a strategic partner requires a mind shift in terms of how we approach our profession. This workshop will open your eyes to your new future and successes! Come ready to share, to learn, and above all, move into the future! We will pull back the curtain to see what is required to be a Strategic Partner.
Minute Taking Made Easy
Administrative Professional Training
Does the thought of taking minutes cause your heart to sink? Do you ever read minutes for a meeting you attended, and the recorder didn’t record what actually happened? Or do you have people in your office that want the Minutes to record what they meant to say, not what they actually said? Minute Taking is one of those skills very few people have ever learned to do correctly. Here is your chance to shine!
Professional Effectiveness (Time & Workload Management)
Administrative Professional Training HR Professional Training Work Efficiency Training
Do you complain that you don’t have enough time? Do you seem to always get behind on your organizational work, but aren’t sure why? Do you ever wonder why you do what you do, and forgotten why you wanted to do it in the first place? Learn to be professionally effective by working smarter and not harder.
Project Management for Non-Project Managers
Work Efficiency Training
Face it, you didn’t study project management, yet you’re being asked to run small to medium sized projects while you learn on your feet. Save yourself the frustration and mistakes of learning while you go by attending this program designed specifically for professionals running projects as part of their job description. You will learn the importance of planning, how to develop achievable plans, work well with all members of the team and achieve the credibility you deserve. This workshop provides a unique and simplified look at the field of project management, and demonstrates many skills that can be used immediately. You’ll learn practical, proven techniques for running any project thrown your way.
Survive & Thrive as a New Manager/Supervisor
HR Professional Training Work Efficiency Training
Becoming a supervisor might be a goal and a highlight in your career, but you know that comes with challenges. According to CareerBuilder.com almost 60% of managers aren’t given any skills to help them manage. Being unprepared is not what you need. You need skills to help you manage those difficult times, difficult situations, and difficult people. You need to know how to coach, how to motivate, and how to do your own job on top of everything else. This workshop shows you how.
The Amazing Assistant
Administrative Professional Training
In this full-day interactive, fun, and engaging master class, you will learn a few things that have changed and what is needed to tweak and adjust how we work and what we do. These updates will give you a new spring in your step (some things have become much easier), a new perspective on what you do, and remind you that you are essential in the office!
Self Study Courses
Minute Taking Made Easy
Minute Taking Made Easy is for administrative professionals who want to save time, reduce stress and take quick, accurate minutes. This online training will give you the skills you need to take minutes like a pro. The interactive training with audio and video instruction includes:
- Comprehensive handouts (which create a manual), support material and specialized assignments to keep you on the right track
- 6 self-paced modules (ranging from 30-60 minutes in length)
- One year of coaching with Rhonda to continually sharpen your minute taking skills
- Certificate of achievement
Keynotes
Alexa is Stealing Your Job! The Impact of Artificial Intelligence on Your Future
Is artificial intelligence taking over our lives? Let’s talk about Alexa, ChatGPT and more! It isn’t just about playing music on your speaker or finding the best route to drive to work any more. AI has infiltrated almost everything you do. Learn what you need to do to ensure that AI doesn’t steal your job!
Maximizing Your Inner Super Hero
We all have super powers, we just don’t always know what they are, or what to do with them. Learn to harness the super powers you have to be a Super Hero every day at work. Come along for a fun ride as Rhonda shares how to find your super powers, and how to use them to help you maximize your Inner Super Hero.
Sometimes You’re the Windshield – Sometimes You’re the Bug!
Sometimes life gets the better of us, and we ask “Whose life is it, anyway”? When you stop living for yourself, and live only for everyone else, something is missing. In this humorous keynote, Rhonda shares that not only do we all experience this feeling – it’s OK to be frustrated!
Transform to Perform
Are you changing, adapting, and evolving professionally? If you are doing things the way you’ve always done them, you are not only hurting yourself; you could cost yourself your job, your reputation, and your chance at replacing the job you have. Is standing still worth the risk?
Where’s Waldo – Finding the Elusive Success!
This thought-provoking keynote will show you how to find your success. Rhonda knows how to make you laugh, make you think about things you’ve never thought about before, and challenge you to find your own Waldo. It won’t be easy, but after this session, you’ll know exactly what you need to do.