by Rhonda Scharf | Dec 20, 2016 | Ask Rhonda, Efficiency, Help Me Rhonda, Management
At what point does being helpful become complaining? We have a home in Florida that we use as a vacation rental. We do our best to keep it looking and operating at peak efficiency and comfort. We have great guests, and people seem to enjoy their time while on...
by Rhonda Scharf | Oct 18, 2016 | Ask Rhonda, Communication, Efficiency, Help Me Rhonda, Management, Office Solutions
Memories can be capricious. Some people remember things more favourably than they actually were, and others seem to remember things as having been far worse than they actually were. I read the line, “the memory is stronger than the experience itself” in a...