The Power Of An Apology: How, When, And Why To Use The Word Sorry

by | Apr 17, 2023 | Ask Rhonda, Communication, Help Me Rhonda

When Warren left Florida, I packed up all the boxes with all the things we needed and put them all in the front hall so he could easily transfer them to the car to drive home after our winter south. I was traveling for work; he was driving home alone.

I gave him instructions on all the things the house needed to be closed for six months and reminded him to throw out all the perishables, pack a nice big cooler of snacks for him for the trip, and to grab my special gluten-free bread from the freezer and bring it home to me as we can’t get that brand here.

It almost happened as planned, but as you guessed, the bread stayed in the freezer. When I asked Warren about it, he responded, “You should have given me a list.”

All I wanted was an apology for forgetting it. I wasn’t looking for blame or an argument. A simple apology would have worked as the bread is a special treat I will have to do without for six months.

In our daily lives, we are constantly faced with opportunities to either give or receive an apology. Whether for a minor disagreement or a major wrong, the power of an apology can be transformative.

An apology is a way of taking responsibility for our actions and acknowledging their impact on others. It is an act of humility and admitting that we are imperfect. It is also a way of asking for forgiveness. It isn’t about blame or wrong doing; it simply acknowledges the inconvenience that things didn’t go as planned.

Why is an apology powerful?

An apology can be a powerful tool for repairing relationships and restoring trust. When we admit our mistakes and express genuine remorse, we send a message that we value the relationship and the feelings of the other person.

All I wanted Warren to do was say he was sorry. I knew the bread wouldn’t get here; I knew he didn’t do it on purpose. The “I’m sorry” showed that he understood I was disappointed. I’m sure I wouldn’t even hold onto the conversation if I had received the apology (clearly, I’m still holding onto it).

A genuine apology can be a way of demonstrating empathy and understanding toward the other person. An apology is a powerful way of showing humility, compassion, and accountability. If it is something much bigger than a simple oversight, it can go a long way toward repairing damaged relationships and restoring trust.

What are the different types of apologies?

Simple apology: This type of apology involves acknowledging the mistake and saying sorry. For example, “I’m sorry I forgot to pack the bread for you.”

Restitution apology: This involves making amends for the mistake you made. For example, “I’m sorry for breaking your vase; let me buy you a new one.”

Acceptance apology: This type of apology involves accepting responsibility for actions regardless of the consequences. For example, “I’m sorry for what I did, regardless of any punishment that may come my way.”

Conditional apology: This involves acknowledging that a mistake was made, but there was a reason or circumstances that led to it. For example, “I’m sorry for getting angry, but you kept interrupting me while I was trying to work.”

When should you apologize?

It’s important to determine when an apology is necessary. Some situations that may require an apology include:
– When you’ve made a mistake
– When you’ve hurt someone’s feelings; intentionally or unintentionally
– When you’ve missed expectations, such as breaking a promise or not following through on a commitment
– When you’ve caused harm to someone or their property
– When you’ve said something hurtful or offensive.

It’s important to apologize immediately after recognizing that a situation requires it, as this allows healing and the relationship to be repaired.

How should you apologize?

The way you apologize is important.
– Use “I” statements to show personal accountability. When you use “You” statements you are casting blame on them; “You didn’t write me a list”
– Express regret and remorse for the impact of your actions
– Acknowledge the other person’s feelings and perspective
– Make it clear that you understand how your actions affected them
– Seek to make amends if possible
– Take steps to prevent the same mistake from happening in the future

Lastly, it’s important to remember that a sincere apology should not be conditional or include excuses. A genuine apology requires owning up to your actions and taking responsibility for their impact.

The benefits of apologizing

Not only can an apology repair damaged relationships and restore trust, but it can also have a positive impact on our personal growth. Apologizing can help us develop stronger empathy skills and improve our ability to communicate and resolve conflicts effectively. It can also help us become more accountable for our actions and to demonstrate greater integrity in our relationships. Furthermore, apologizing can lead to closure and healing for both parties involved. It can be a way to move forward from a difficult situation and to continue building strong relationships.

On the other hand, failing to apologize can have negative consequences. It can cause the other person to feel unheard or unimportant, damaging the relationship.

The power of an apology should not be underestimated. It is a powerful tool for maintaining healthy relationships and personal growth. By knowing when, how, and why to use the word “sorry,” we can navigate difficult situations with greater empathy and integrity and continue building strong and meaningful relationships.

Rhonda Scharf, CSP, HOF, Global Speaking Fellow

Certified Speaking Professional, Hall of Fame

Rhonda Scharf, renowned and award-winning speaker, author, consultant, and trainer, is the “go-to” expert for the Administrative Professional and Executive Assistant community. With over 250,000+ trained across the globe, Rhonda is THE authority for fun and uplifting education for admins, because #ADMINSROCK!

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Rhonda Scharf, CSP, HOF, Global Speaking Fellow

Certified Speaking Professional, Hall of Fame

Rhonda Scharf, renowned and award-winning speaker, author, consultant, and trainer, is the “go-to” expert for the Administrative Professional and Executive Assistant community. With over 250,000+ trained across the globe, Rhonda is THE authority for fun and uplifting education for admins, because #ADMINSROCK!